Tikanga - Culture and values

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Every organisation has its own culture.  Culture is simply defined as the beliefs and underlying values that determine how we do what we do; how we behave to each other and how we carry out our work.  Values such as compassion and integrity help us to build positive relationships with our colleagues, patients and the public and provide us with a healthy work environment. 

A culture that embraces our diversity and encourages using the sum of our knowledge and experiences means we contribute a wider range of skills in providing care. 

Our aim is to promote the behaviours the lead to healthy workplaces and to take collective action to eliminate those behaviours that undermine our achievement of this.

Values

The qualities and characteristics that we define as important to our organisations are reflected in our people and everything we do. Here you will find resources that are designed to ensure that those values are presented in a meaningful and understandable way.

Our Shared Values

Date added 20/09/2018
Author: Auckland DHB

Infographic of Auckland DHB's Shared Values

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Our Values Brochure

Date added 29/03/2018
Author: Auckland DHB

A handy brochure form from ADHB using a variety of infographics for a visually appealing understanding of the key values of the organisation.

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Vision, Mission & Values

Date added 23/03/2018
Author: Waikato DHB

This infographic sets out the Vision, Values and key priorities for Waikato DHB highlighting the strive for excellence as well as the importance of caring for our own as well as our community.

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Te Pou - Values informed practice

Date added 28/03/2018
Author: Te Pou

Values informed practice is about recognising people’s values and understanding how to work with them. The ultimate aim is to enable better ways of working and better outcomes for people accessing services, their whānau - and for people working in services.

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Management Standards for threatening behaviour

Date added 29/03/2018
Author: Bay of Plenty DHB

Everyone has a right to a safe workplace. Bay of Plenty DHB will deal with all acts of inappropriate behaviour in a consistent manner and hold those responsible for their behaviour. 

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Our Values Brochure

Date added 29/03/2018
Author: Waitemata DHB

Our values and behaviours were developed by over 1,000 patients, whānau and members of staff. They describe how we aim to be with the people we serve, and with each other, and set out our ambition to provide "best care for everyone".

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Contact People Handbook

Date added 29/03/2018
Author: CCDHB

As Part of the Bullying & Harrassment Prevention Programme, CCDHB has dedicated contact people to help those in need. This handbook helps the Contact People make it possible for employees to have a safe and confidential way to talk about, and consider how they might want to address, bullying and related issues.

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Promoting positive behaviours

Fairness, kindness and a helpful attitude toward others enables our people to work together to provide better, more holistic care. Our behaviour to each other reflects on the behaviour we display towards patients, and their experience while in our care. Here you will find tools to help our people to behave in ways that will create healthy workplaces.

Intervention & Prevention of Bullying in the workplace

Date added 29/03/2018
Author: NZ Public Service Association

Violence and harassment are attacks on personal dignity, the right to equal and non-discriminatory treatment and often a person's health. Workers affected by it feel insecure about their work; they are more frequently absent and may even be unable to work, with consequent impacts on productivity and corporate and public...

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Code of Conduct Policy

Date added 28/03/2018
Author: Waikato DHB

The Code of Conduct Policy sets out Waikato DHB's commitment to a high standard of behaviour to ensure all people are treated fairly and in accordance with the DHB values.

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Cognitive Institute - Helping Healthcare Professionals

Date added 29/03/2018

The Cognitive Institute works with healthcare providers to promote a culture of safety and reduce unprofessional behaviour. The Institute helps us to meet the challenges of modern practice in healthcare and is committed to provide education that distils complex issues and challenges into relevant practical training, with simple step-by-step skills models...

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Council of Medical Colleges' Stocktake of Resources & Tools for Best Practice

Date added 24/10/2018
Author: Council of Medical Colleges

This stock take can be used in conjunction with A Best Practice Guide for Continuous Practice Improvement when developing continuous practice improvement processes for medical specialists.

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3 Central DHBs' Policy for prevention of workplace bullying, harassment and discrimination

Date added 29/03/2018
Author: Wairarapa, Hutt & Capital & Coast DHBs

The purpose of this policy is to reinforce the DHBs' commitment to managing and preventing unacceptable behaviour in the workplace, including bullying, harassment, discrimination and victimisation, explain what constitutes these behaviours, and clarify responsibilities of the DHBs, managers, and employees in relation to unacceptable behaviour.

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3 DHBs Guide for managing unacceptable behaviour

Date added 29/03/2018
Author: Wairarapa, Hutt & Capital & Coast DHBs

The purpose of this policy guidance is to support the Managing and Preventing Workplace Bullying, Harassment, Discrimination and Victimisation Policy by describing the steps that managers should follow in addressing complaints about bullying, harassment, discrimination and victimisation.

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Policy on preventing unacceptable behaviour

Date added 29/03/2018
Author: MidCentral DHB

Employees are expected to conduct themselves professionally at all times and respect the rights, interests and diversity of their colleagues, and work harmoniously and courteously with others. It is important that MidCentral District Health Board has a healthy and safe working environment in which all employees feel their contribution is...

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Code of Conduct

Date added 29/03/2018
Author: Whanganui DHB

The Whanganui District Health Board (WDHB) is committed to providing a safe and healthy workenvironment where employees are treated respectfully, equally and with opportunities to contribute,grow and develop. Employees are also expected to respect the interests of the WDHB and the wellbeing of colleagues, patients and the wider community.

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Policy on preventing unacceptable behaviour

Date added 29/03/2018
Author: Whanganui DHB

The purpose of this policy is to ensure that employees are aware of their responsibilities in relation to the provision of a workplace environment which is free from unacceptable behaviour, bullying and harassment and that appropriate processes are are in place to identify, eliminate, reduce or minimise unacceptable behaviours and workplace...

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Memo of Understanding - Inappropriate Behaviour

Date added 23/03/2018
Author: Auckland DHB & College of Surgeons

This Memorandum of Understanding between the College of Surgeons and Auckland DHB sets out a joint commitment to respond effectively to inappropriate behaviour in the workplace. Examples include accreditation of training on "a culture of respect", and shared management of complaints of improper behaviour.

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Council of Medical Colleges' Best Practice Guide for Continuous Improvement

Date added 24/10/2018
Author: NZ Council of Medical Colleges

This Guide is a framework for use when developing or reviewing programmes set up to demonstrate the competence and performance of medical specialists. The Best Practice Guide was produced as a joint project Council of Medical Colleges (CMC) and Member Colleges, the Medical Council of New Zealand (MCNZ), the Ministry of Health...

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Peer Mediation Standards

Date added 29/03/2018
Author: Bay of Plenty

To improve morale and patient safety by providing an avenue for issues to be resolved before they reach the point where they affect people negatively. 

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How to Speak Up

Date added 23/03/2018
Author: Auckland DHB

A short resource with ideas to help those who have witnessed or experienced inappropriate behaviour, and require help on what they should do

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I'm Being Accused

Date added 23/03/2018
Author: Auckland DHB

A pamphlet providing guidance to those who have had a complaint of inappropriate behaviour raised against them about what they can expect and what they need to do

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I'm Being Bullied Pamphlet

Date added 23/03/2018
Author: Auckland DHB

A "what you need to know" for those who have experienced inappropriate behaviour to help them address it

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Prevention of Workplace aggression

Date added 23/03/2018
Author: Nelson Marlborough DHB

This Policy provides a framework for the prevention and management of workplace aggression.

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Speak Up - Incident Fill in Form

Date added 23/03/2018
Author: Auckland DHB

This template provides a way for those affected by behaviour in the workplace to provide key information regarding the event in a non-confrontational manner so it may be appropriately addressed.

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Code of Conduct

Date added 29/03/2018
Author: Bay of Plenty DHB

Bay of Plenty DHB is committed to the responsibility of all staff to behave professionally and fairly toward others and protect those who raise an issue regarding inappropriate behaviour. 

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Procedure for harrassment

Date added 29/03/2018
Author: Lakes DHB

Lakes District Health Board (LDHB) has a moral and legal duty to provide a workplace which is free from harassment.This Procedure refers to all forms of harassment, including sexual and racial harassment, workplace bullying, cyberbullying and horizontal violence. The process for dealing with all forms of harassment is the same.

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Policy on preventing unacceptable behaviour

Date added 29/03/2018
Author: Northland DHB

NDHB has a zero tolerance to workplace violence, bullying and harassment and is committed to providing a safe work environment which is friendly, trusting and free of unwelcome behaviour and abuse of power or position. It is the expectation of this organisation that all staff act appropriately in the workplace by...

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Bullying Prevention Toolbox

Date added 29/03/2018
Author: WorkSafe

Bullying harms workers and is a significant issue in New Zealand work places. It can affect people both physically and mentally, can disrupt workplaces, and lower work performance. While a business must effectively deal with bullying at work, everyone at work has a role in dealing with it. We have updated our 'Good...

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Auckland DHB Speak Up Booklet

Date added 23/03/2018
Author: Auckland DHB

This Booklet provides key information for parties on how to deal with inappropriate behaviour when it occurs. and the options available to address it.

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Supporting Staff

Date added 29/03/2018
Author: Bay of Plenty DHB

To ensure that Bay of Plenty District Health Board (BOPDHB) staff are provided with support systems to promote a culture of prevention, pro-activity and early intervention to minimise and isolate threats to the wellness and / or work performance of staff.

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Blue Form - raising concerns about behaviour and communication

Date added 29/03/2018
Author: Waitemata DHB

The Blue Form process provides a safe environment for staff to raise concerns about behaviour and communication. It enables staff to have a facilitated discussion with the person concerned in a timely manner that takes place in a supportive environment.

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Understanding Bullying & Harassment Training

Date added 29/03/2018
Author: Lakes DHB

This toolkit will provide information that you will need to be aware of when managing bullying and harassment within the work environment. More specifically Managers need to educate and train staff, identify and assess workplace issues, support and offer guidance, and provide a robust investigative process. 

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SSC Code of Conduct

Date added 12/04/2018
Author: State Services Commission

This Code sets out the standards of integrity and conduct expected of all New Zealands' public sector servants. 

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